British Airways has elevated Shivani Arora to Head of Marketing Communications, effective October 2026.
Announcing her appointment on LinkedIn, Arora said she was excited to take on the new role and looked forward to shaping the airline’s next chapter.
Prior to the elevation, Arora served as Head of Global Campaigns (Interim) at British Airways from July 2025 to October 2026. Before that, she was Global Lead Communications Manager (Brand) between February 2021 and July 2025.
She also held the position of Global Marketing Campaign Manager from February 2016 to February 2021, overseeing global content, creative briefs and campaign delivery in collaboration with advertising agencies.
Arora joined British Airways in June 2012 as a Customer Service Agent and subsequently worked as a Training Specialist before moving into communications. From May 2013 to February 2016, she served as Manager – Internal Communications.
