Nikhil Bhardawaj has been promoted to Associate Senior Vice President and Head of Customer Care at Bajaj General Insurance, marking a significant leadership transition within the organisation.
Prior to this role, Bhardawaj served as Vice President and Head of Corporate Communications, where he was responsible for shaping the company’s communication strategy and brand narrative. His elevation signals a shift from communications to a more customer-centric operational leadership role.
Bhardawaj’s journey with Bajaj General Insurance spans close to two decades, having joined the company in 2006. Over the years, he has held multiple roles across functions, building deep institutional knowledge and contributing to the company’s growth and reputation in the insurance sector.
In his new capacity, he will lead the customer care function, focusing on enhancing customer experience, strengthening service delivery, and aligning customer engagement with the company’s broader business objectives. His extensive experience in communication and stakeholder management is expected to play a key role in driving a more integrated and responsive customer approach.
The appointment reflects Bajaj General Insurance’s continued emphasis on customer-centricity, as insurers increasingly prioritise seamless service and engagement in a competitive and digitally evolving market.
